Are all of your items made by Native Americans?

All of the Kachina Dolls and some of the pottery on this website are made by Native Americans here in the southwestern United States. Individual item descriptions will indicate which items are made by Native American artists. We will soon be adding Native American Artifacts that will also be made by Native Americans.

Will I recieve exactly what is shown on the website?

It depends. With Kachinas and pottery made exclusively by Native Americans,not necessarily. Each of these pieces is made by hand. Feathers, beads and fur colors will vary. Etching on the pottery differs from piece to piece. No two are alike. In particular, the horsehair pottery shown on the site is for representational purposes only. We have thousands of pieces in the shop at any time and have no control over the etched designs.

How soon after I place my order will you ship it?

 In general, we ship within two business days of receiving the order. Most orders will ship within 24 hours. Orders paid for by check or money order will ship after the document has cleared.

How do you ship?

Our standard method is UPS Ground. We always try to use the most economical method for our customers.

What is the cost of shipping?

We use a flat rate shipping policy. In general, items with a cost of up to $50.00 will ship for $6.95. For items that have a cost above $50.00 the shipping is calculated at 15% of the cost of the item. However, if the actual cost of shipping an item is less than the calculated 15%, you will pay only the actual shipping cost. See our Shipping Policy for details.
 

What is your return policy? 

Mishaps can occur when shipping some of the more fragile items. If there is any damage to your merchandise, the recipient must notify the carrier (UPS) and MySouthwestDecor.com within 3 business days. All packaging must be retained until shipper can inspect damages. See our Damaged Goods Policy .
We want you to be happy with your purchase from MySouthwestDecor.com. During the first 30 days after receiving your purchase, if you're not fully satisfied, we'll replace it or refund your money, less the cost of shipping and handling. Items returned in acceptable condition with a value of $50.00 or more may be subject to a 20% restocking fee. Please see our Return Policy for full details.